Gensee Crate FAQ

General Information

What is Gensee Crate?

Gensee Crate is a completely free, web-based OpenClaw service that provides professional-grade AI assistance without technical overhead. It's a cloud-hosted version of OpenClaw that requires no local installation, hardware purchases, or configuration.

Is Gensee Crate free?

Yes! Gensee Crate is 100% free. We cover all costs including open-source LLMs and our proprietary top-ranked AI search. There are no hidden fees, no subscriptions, and no credit card required.

Who is Gensee Crate for?

Gensee Crate is designed for anyone who wants AI assistance without the complexity of local setup. Whether you're a researcher, software engineer, content creator, or just curious about AI assistants, Gensee Crate makes it accessible to everyone.

Setup & Getting Started

How do I get started with Gensee Crate?

Getting started takes less than a minute:

1. Visit webapp.gensee.ai/ui
2. Click "Start Free — No Credit Card"
3. Sign in and you're ready to go

Everything is pre-configured with models, tools, and communication channels ready to use.

Do I need to install anything?

No installation required! Gensee Crate runs entirely in the cloud. Just open your browser and start working. No hardware to buy, no software to install.

How long does setup take?

You can be up and running in under a minute. The one-click setup means everything is pre-configured and ready to use immediately.

Can I use Gensee Crate on my phone?

Yes! Since Gensee Crate is web-based, you can access it from any device with a browser—your phone, laptop, tablet, or desktop. Your conversations sync across devices.

How do I sign in?

1. Navigate to webapp.gensee.ai/ui in your browser.
2. You will see the Gensee Crate lock screen.
3. Click the Sign In button.
4. Complete authentication on the login page.
5. Once signed in, you are taken to the main desktop.

How do I create a new account?

1. Go to the Gensee Crate lock screen.
2. Below the Sign In button, click Create an account.
3. Complete the registration form.
4. After registration, sign in with your new credentials.

How do I sign out?

1. Look at the top-right corner of the screen (the Menu Bar).
2. Your name or email is displayed there.
3. Click the logout icon (an arrow pointing out of a door) immediately to the right of your name.
4. You are returned to the lock screen.

Features & Capabilities

What makes Gensee Crate different from local OpenClaw?

Is my data secure?

Yes. Each Gensee Crate instance runs in its own isolated sandbox. Your data stays private, and there's no risk to your personal files or devices. The sandboxed environment ensures separation between your AI assistant and your local system.

Can I create multiple instances?

Yes! You can create, pause, resume, snapshot, and rollback multiple instances anytime. You have full control without the complexity.

What models does Gensee Crate use?

Gensee Crate is pre-equipped with the best-fit open-source LLMs and our proprietary AI search. Everything is optimized out of the box—you don't need to worry about configuration.

Is Gensee Crate available 24/7?

Yes! Your ClawCrate instance runs 24/7 in the cloud. You can access it anytime, even after closing your browser. You never have to worry about reachability or keeping your local machine running.

Usage & Workflow

Can I pause and resume my instances?

Absolutely. You have full flexibility to pause, resume, snapshot, and rollback your instances anytime. This gives you complete control over your workflow.

How do I access my Gensee Crate after closing my browser?

Simply visit webapp.gensee.ai/ui and sign in. Your instance continues running in the cloud, and you can pick up right where you left off.

Can I continue conversations across devices?

Yes! Start a conversation on your phone and continue on your laptop without any issues. Your sessions sync seamlessly across all devices.

What tools and channels are available?

Everything comes pre-configured: models, tools, and communication channels are all ready to go. No low-level configuration needed—just start working immediately.

Instances

Instances are isolated OpenClaw environments. You can run up to 3 instances simultaneously.

How do I create my first instance?

1. On the welcome screen, click the + (plus) button in the dock at the bottom of the screen.
2. A Create Instance modal appears.
3. Choose an instance type — currently only OpenClaw is available (NanoBot and ComfyUI are coming soon).
4. Choose the disk source:
   • New disk — start fresh.
   • From existing save point — restore from a previously saved state.
5. Select the version (image) to use from the dropdown list (the latest version is pre-selected).
6. Edit the instance name if desired (a default name with the current date/time is provided).
7. Click Create Instance.
8. Wait for the instance to start (a spinner is shown during initialization).

How do I resume a paused instance?

From the main window:

1. Select the paused instance in the dock or via Mission Control.
2. The main window shows a "This instance is paused. Resume it to continue." message with a green Resume Instance button.
3. Click Resume Instance.

From the dock:

1. Make sure the paused instance is the active one.
2. Click the Play/Pause button (▶/⏸) in the Instance Controls section of the dock.

How do I pause a running instance?

Pausing stops the sandbox and automatically creates an "automatic" save point so you can resume exactly where you left off.

1. Make sure the instance you want to pause is the active one.
2. In the bottom dock, click the Play/Pause button (⏸) in the Instance Controls group.
3. A progress overlay appears while the instance is pausing.
4. A toast notification confirms: "Instance paused successfully."

How do I switch between instances?

1. Click the Layers icon in the dock — this opens Mission Control.
2. A full-screen overlay shows all your instances as cards with their names, status, and creation dates.
3. Click any card to switch to that instance.
4. Mission Control closes and the selected instance becomes active.

How do I rename an instance?

Option A — from the main window (when the instance is paused):

1. Click the small pencil icon next to the instance name in the main window.
2. Type the new name in the text field that appears.
3. Press Enter or click elsewhere to confirm.

Option B — from Mission Control:

1. Open Mission Control (Layers icon in the dock).
2. Hover over an instance card — a pencil icon appears in the top-right corner.
3. Click the pencil icon, type the new name, and press Enter or click away to confirm.

How do I clone an instance?

Cloning creates a new, independent instance that starts from the same state as the current running instance — useful for branching your work.

1. Make sure the instance you want to clone is running.
2. In the dock, click the Instance Controls button (sliders icon).
3. Click Clone.
4. In the Clone Instance modal:
   • Edit the name for the new clone (defaults to "Clone of [original name]").
   • Choose the software version for the clone.
5. Click Clone Instance.
6. A toast message appears: "Cloning… This may take a few minutes." The cloning runs in the background.
7. Use Mission Control to switch to the new cloned instance when complete.

How do I delete an instance?

1. Open Mission Control (Layers icon in the dock).
2. Hover over the instance card you want to delete — a red trash icon appears.
3. Click the trash icon.
4. A confirmation dialog asks you to confirm. Click Delete.

What happens when I reach the instance limit (3 running)?

When you try to create or resume a 4th running instance, a modal titled "Instance Limit Reached" appears, showing your 3 currently running instances. For each, you can:

• Open — Navigate to that existing instance.
• Pause — Pause that instance to free up a slot; the Create Instance modal opens automatically afterward.
• Delete — Permanently remove that instance; the Create Instance modal opens automatically afterward.

Views & Windows

The dock at the bottom contains buttons to open different views and windows for the active instance.

How do I open the OpenClaw dashboard?

Click the OpenClaw logo icon in the dock (leftmost icon). This brings the main OpenClaw dashboard into focus and hides any other floating windows in front of it.

How do I open the Browser view?

Click the Globe icon in the dock. A floating window opens showing a browser running inside your instance. You can navigate URLs, interact with web pages, and watch OpenClaw perform browser-based tasks in real time.

How do I open the File Manager?

Click the Folder icon in the dock. A floating window opens with the File Manager for your instance's workspace.

How do I open Settings?

Click the Settings (⚙) gear icon in the dock. A floating window opens with sections for Welcome, Channels, Models, and Debug Info.

How do I close or hide a floating window?

Click the red close button (a small red dot/circle) in the top-left corner of any floating window to close it. You can also click the corresponding dock icon again when the window is already in the foreground — this hides it behind the dashboard.

Save Points & Reverting

Save points (snapshots) capture the complete state of your instance so you can roll back to any earlier point at any time.

How do I create a save point?

Method A — Quick save from the dock:

1. In the dock, click the Instance Controls button (sliders icon).
2. Click the Camera (snapshot) icon.
3. A small input popup appears with a pre-filled name like "Snapshot taken at [date/time]".
4. Edit the name if needed, then press Enter or click the checkmark button.
5. A success toast confirms the save point was created.

Method B — Save Point modal:

1. In the dock, click the Instance Controls button.
2. Click Save Point.
3. The Create Save Point modal opens with a pre-filled default name.
4. Edit the name if desired.
5. Click Create Save Point (or press Enter).
6. A toast notification confirms: "Save point '[name]' created."

How do I revert to a previous save point?

1. In the dock, click the Instance Controls button.
2. Click Revert (clock/history icon).
3. The Revert to Snapshot panel slides open, showing a chronological timeline of all your save points.
4. Find the save point you want to restore. Each card shows the name and creation time. Auto-created save points are labeled "Auto."
5. Click the Revert button (↺) on the desired save point card.
6. A progress overlay appears. If the instance is running, it is paused first, then the snapshot is restored and the instance resumes from that state.
7. A toast confirms: "Reverted to '[name]'."

How do I rename a save point?

1. Open the Revert Panel (Instance Controls → Revert).
2. Hover over the save point card you want to rename — a small pencil icon appears next to the name.
3. Click the pencil icon.
4. An inline text field appears. Type the new name.
5. Press Enter or click the checkmark to confirm.

How do I delete a save point?

1. Open the Revert Panel (Instance Controls → Revert).
2. On the save point card you want to delete, click the trash icon.
3. A confirmation dialog appears: "Are you sure you want to delete [name]? This action cannot be undone."
4. Click Delete to confirm.

Rescue Mode

My OpenClaw instance is stuck — what can I do?

If your instance becomes unresponsive or fails to start, here are your options:

• If you previously created a save point, you can revert to it. See How do I revert to a previous save point?
• If you recently changed your OpenClaw config, you can reset or edit it without starting over. See How do I reset or edit my OpenClaw config while my instance is stuck?
• If you're comfortable starting fresh, you can create a new OpenClaw instance.
• If none of the above options work, please contact our support and we'll do our best to help.

How do I reset or edit my OpenClaw config while my instance is stuck?

To enter rescue mode:

1. Visit webapp.gensee.ai/ui/?sos=1 in your browser. Make sure the URL contains ?sos=1.
2. Click your stuck instance. It must be in paused state. If it isn't, open Instance Controls and pause it first.
3. A Rescue button will appear — click it to boot into rescue mode.

Once in rescue mode, you can:

• Download your current OpenClaw config as a backup.
• Upload a config file to overwrite the existing one.
• Reset the config to its original default state.

To exit rescue mode, pause the instance (Instance Controls → Pause), then resume it normally using the resume button.

Security & Privacy

Is Gensee Crate safe for my personal files?

Yes. The isolated sandbox approach means your AI assistant can help you without any risk to your personal files or devices. Your local data stays separate from the cloud environment.

Who can access my data?

Your data remains private within your isolated sandbox. GenseeAI provides the infrastructure, but your conversations and work are yours.

What happens if I have security concerns?

The sandboxed architecture is designed specifically for security-conscious users. Each instance is completely isolated, so you can use AI assistance without worrying about exposing your local system.

Pricing & Billing

Why is it completely free?

GenseeAI covers all costs as part of our beta program—this includes not just setup, but ongoing model API bills and web search costs that typically add up to thousands of dollars. We believe in making AI assistance accessible to everyone, and we're committed to keeping it free.

Are there any hidden fees?

No hidden fees. No subscriptions. No credit card required. Nothing.

Will it stay free?

While we can't make long-term promises, our current beta program is completely free. We're committed to transparency about any changes to our pricing model.

Communication Channels

What are channels?

Channels are communication pathways that let you interact with your OpenClaw assistant from your favorite messaging apps. Instead of always opening the web interface, you can talk to your AI assistant directly from WhatsApp, Telegram, or other supported platforms.

Which channels are currently supported?

We currently support:

• WhatsApp
• Telegram

Both can be easily set up by following the step-by-step hints that appear after creating a new instance, or by opening the Settings window in your Gensee Crate dashboard.

How do I connect WhatsApp to my instance?

WhatsApp setup has two steps. Open Settings (gear icon in the dock) → Channels → WhatsApp.

Step 1: Basic Information

1. Choose the type of number you will use:
   • Dedicated Number — a separate number used only for this bot.
   • Personal Number — your existing personal WhatsApp number.
2. Enter your phone number including the country code (e.g. +1 234 567 8900).
3. Click Save & Continue.

Step 2: Link WhatsApp (QR Code)

1. Wait for the QR Code to appear (this can take up to a minute).
2. On your phone, open the WhatsApp app.
3. Tap the camera icon at the top of the chats screen (or go to Settings → Linked Devices).
4. Scan the QR code shown on screen. You may need to scan it twice.
5. WhatsApp will confirm the device is linked.

How do I connect Telegram to my instance?

Telegram setup has three steps. Open Settings → Channels → Telegram.

Step 1: Create a Bot

1. Open the Telegram app and start a chat with @BotFather.
2. Send the command /newbot and follow the prompts to set a display name and username.
3. @BotFather will reply with a Bot Token (e.g. 123456:ABC-DEF1234...). Copy it.
4. Click I have my token → to proceed.

Step 2: Enter the Bot Token

1. Paste your bot token into the Bot Token field.
2. Click Save & Continue.

Step 3: Approve Pairing

1. Open Telegram and start a chat with your newly created bot.
2. Send /start to the bot. It will reply with a pairing code.
3. Enter or confirm the pairing code as instructed on screen.

How do I use the OpenClaw Gateway UI channel?

Open Settings → Channels → OpenClaw Gateway UI. This option lets you interact with OpenClaw directly through the built-in gateway interface without requiring a third-party messaging app. Follow the on-screen instructions to access the gateway URL.

Will you add more channel support?

Yes! We're actively working on adding support for:

• Slack
• Discord
• iMessage
• DingTalk (Dingding)
• Feishu (Lark)

Stay tuned for updates as we roll out these integrations.

Browser-Based Tasks

What are browser-based tasks?

Unlike other cloud-based OpenClaw hosting providers, Gensee Crate provides full browser automation support. When you need OpenClaw to browse the web, perform research, fill out forms, or interact with websites, it will automatically open web pages in our secure Browser window.

How do browser-based tasks work?

When you request a task that requires web interaction:

1. OpenClaw will automatically open the necessary web pages in our Browser window
2. The assistant navigates, searches, and interacts with sites on your behalf
3. For tasks requiring login or user input, you can interact directly with the Browser window (e.g., entering login credentials)
4. Once complete, OpenClaw summarizes the results for you

Is my login information safe?

Absolutely. Any credentials you enter in the Browser window are not saved and are completely private. The session is isolated, and your login information is never stored or shared.

What kinds of tasks can browser automation handle?

• Research and information gathering
• Form filling and submissions
• Website testing and verification
• Multi-step workflows across websites
• Capturing content from web pages
• Automating repetitive web tasks

File Management

The File Manager lets you browse, edit, upload, and download files in your instance's workspace. Open it by clicking the Folder icon in the dock.

How do I navigate folders?

• Double-click a folder to open it.
• Use the breadcrumb trail at the top to navigate back up the hierarchy.
• Click Workspace in the left sidebar to jump to the root.
• Use the ← / → arrows in the toolbar to move through browsing history.

How do I upload a file?

1. Navigate to the folder where you want to upload.
2. Click the Upload button (↑ arrow icon) in the toolbar.
3. A system file picker opens — select one or more files.
4. The files are uploaded and the listing refreshes automatically.

How do I download a file or folder?

1. Click a file or folder in the list to select it.
2. In the preview pane on the right, click the Download button (↓ arrow icon).

Files are downloaded directly; folders are downloaded as a ZIP archive.

How do I create a new folder?

1. Navigate to the parent directory.
2. Click the New Folder button in the toolbar.
3. An inline input bar appears — type the folder name and press Enter or click Create.

How do I rename a file or folder?

1. Hover over the file or folder — a pencil icon appears.
2. Click the pencil icon, edit the name, then press Enter to confirm or Escape to cancel.

How do I delete a file or folder?

1. Hover over the file or folder — a trash icon appears.
2. Click the trash icon and confirm the dialog.

How do I edit a file?

1. Click a text, code, or Markdown file to open its preview.
2. In the preview pane, click the Edit (pencil) button.
3. A text area opens with the file's content. Make your edits.
4. Click Save to write changes back, or X to discard.

What file types can I preview?

• Images (PNG, JPG, GIF, SVG, etc.) — rendered inline.
• PDFs — rendered inline in an embed viewer.
• Markdown files (.md, .mdx) — rendered as formatted HTML.
• Code files (.py, .js, .ts, etc.) — displayed with monospace formatting.
• Text files (.txt, .log, .csv) — displayed as plain text.

Will you add cloud storage integration?

Yes! We're planning to add support for:

• Google Drive - Seamlessly work with your Google Drive files
• OneDrive - Integrate with Microsoft's cloud storage
• iCloud - Connect with Apple's ecosystem

These integrations will let you work with files directly from your preferred cloud storage provider.

Models & AI

What models does Gensee Crate use?

Gensee Crate uses a combination of open-source models and dynamically chooses the best one to serve each request. All open-source models are served by Gensee and offered completely free to you.

Can I bring my own models?

Yes! You can bring your own models by simply adding your API keys in Settings → Models. This gives you flexibility to use specific models or providers if you prefer.

How do I set the default AI model for my instance?

1. Open Settings (gear icon in the dock) → Models.
2. At the top, click the Default Agent Model dropdown.
3. Select your preferred model. Models are grouped by provider:
   • Gensee Hosted Models — always available, no key required.
   • OpenAI, Anthropic, Google Gemini — require API key setup (see below).
4. The setting saves automatically.

How do I use the free Gensee-provided models?

Free models are included with Gensee Crate and require no setup. In the Default Agent Model dropdown, select from the Gensee Hosted Models group — no API key or extra cost needed.

How do I set up an OpenAI API key?

1. Go to Settings → Models → OpenAI Models.
2. Click the toggle to enable OpenAI and enter your API key (starts with sk-).
3. Click Continue, then confirm the restart dialog by clicking Restart Now (~1–2 min).
4. After restart, set your Default Agent Model to an OpenAI model.

How do I set up an Anthropic (Claude) API key?

1. Go to Settings → Models → Anthropic Models.
2. Click the toggle to enable Anthropic and enter your API key (starts with sk-ant-).
3. Click Continue, then Restart Now. After restart, set your Default Agent Model to a Claude model.

How do I set up a Gemini API key?

1. Go to Settings → Models → Gemini Models.
2. Click the toggle to enable Gemini and enter your API key (starts with AIza).
3. Click Continue, then Restart Now. After restart, set your Default Agent Model to a Gemini model.

How do I disable an AI provider and remove its API key?

1. Go to Settings → Models and expand the provider you want to disable.
2. Click the toggle to disable it.
3. Confirm the Disable & Restart dialog. After the restart, the key is removed from your instance.

How does the model selection work?

OpenClaw intelligently routes each request to the most appropriate model based on the task requirements, ensuring optimal performance while keeping everything free and seamless.

Technical Details & Troubleshooting

Where is Gensee Crate hosted?

Gensee Crate runs in the cloud on GenseeAI's infrastructure. This means you don't need to worry about server maintenance, updates, or uptime.

What happens if GenseeAI's servers go down?

As a cloud service, GenseeAI maintains infrastructure with high availability. Any downtime or maintenance would be communicated through official channels.

Can I export my conversations?

This feature may be available in future updates. Check the platform for the latest capabilities.

How do I check what is happening inside my instance?

Open the Debug Info panel in Settings (gear icon → Debug Info) to see:

• Sandbox ID
• Container ID
• Storage ID
• Image Name
• Created and Expiry timestamps with a live countdown

How do I find my instance's expiry time?

1. Open Settings (gear icon in the dock).
2. Select Debug Info in the left sidebar.
3. The Expires At row shows the expiry timestamp and a live countdown (green if plenty of time remains, amber if under 1 hour, red if expired).

What do I do if my instance is stuck initializing?

1. Wait up to 2–3 minutes for the instance to fully start. The page auto-refreshes every 30 seconds.
2. If the instance does not start, try pausing it and resuming again.
3. If the problem persists, use the Feedback button in the dock to report the issue, or chat with the Gensee Agent using the chat widget at the bottom of the page — the agent can help resolve most issues immediately.

How do I send feedback or report a bug?

1. In the dock, click the Feedback button (speech bubble icon).
2. A Feedback modal opens — describe your issue or suggestion and submit the form.

You can also use the Gensee Agent chat widget at the bottom of the page for real-time help or to escalate to a human support agent.

How do I reset an instance to a clean state?

Revert to the earliest save point to get as close to the original state as possible:

1. Open the Revert Panel (Instance Controls → Revert).
2. Scroll to the oldest save point in the timeline.
3. Click the Revert (↺) button on that save point.

If no save points exist, create a new instance from scratch via Create Instance → New Disk.

Support & Contact

How do I get help?

For support, visit gensee.ai/contact.

Where can I learn more?

• Blog: gensee.ai/blog
• About: gensee.ai/about
• Privacy Policy: gensee.ai/privacy
• Terms of Service: gensee.ai/terms

Where is GenseeAI located?

Gensee, Inc.
9510 Innovation Ln, Room 431
La Jolla, CA 92093

Beta Program

What does "Beta Program" mean?

Gensee Crate is currently in beta, which means:

• It's free to use
• We're actively improving based on user feedback
• You're among the first to experience the platform
• Your feedback helps shape the future

How do I provide feedback?

Reach out through our contact page with any suggestions, bug reports, or feature requests.