Gensee Crate FAQ

General Information

What is Gensee Crate?

Gensee Crate is a completely free, web-based OpenClaw service that provides professional-grade AI assistance without technical overhead. It's a cloud-hosted version of OpenClaw that requires no local installation, hardware purchases, or configuration.

Is Gensee Crate free?

Yes! Gensee Crate is 100% free. We cover all costs including open-source LLMs and our proprietary top-ranked AI search. There are no hidden fees, no subscriptions, and no credit card required.

Who is Gensee Crate for?

Gensee Crate is designed for anyone who wants AI assistance without the complexity of local setup. Whether you're a researcher, software engineer, content creator, or just curious about AI assistants, Gensee Crate makes it accessible to everyone.

Setup & Getting Started

How do I get started with Gensee Crate?

Getting started takes less than a minute:

1. Visit webapp.gensee.ai/ui
2. Click "Start Free — No Credit Card"
3. Sign in and you're ready to go

Everything is pre-configured with models, tools, and communication channels ready to use.

Do I need to install anything?

No installation required! Gensee Crate runs entirely in the cloud. Just open your browser and start working. No hardware to buy, no software to install.

How long does setup take?

You can be up and running in under a minute. The one-click setup means everything is pre-configured and ready to use immediately.

Can I use Gensee Crate on my phone?

Yes! Since Gensee Crate is web-based, you can access it from any device with a browser—your phone, laptop, tablet, or desktop. Your conversations sync across devices.

Features & Capabilities

What makes Gensee Crate different from local OpenClaw?

Is my data secure?

Yes. Each Gensee Crate instance runs in its own isolated sandbox. Your data stays private, and there's no risk to your personal files or devices. The sandboxed environment ensures separation between your AI assistant and your local system.

Can I create multiple instances?

Yes! You can create, pause, resume, snapshot, and rollback multiple instances anytime. You have full control without the complexity.

What models does Gensee Crate use?

Gensee Crate is pre-equipped with the best-fit open-source LLMs and our proprietary AI search. Everything is optimized out of the box—you don't need to worry about configuration.

Is Gensee Crate available 24/7?

Yes! Your ClawCrate instance runs 24/7 in the cloud. You can access it anytime, even after closing your browser. You never have to worry about reachability or keeping your local machine running.

Usage & Workflow

Can I pause and resume my instances?

Absolutely. You have full flexibility to pause, resume, snapshot, and rollback your instances anytime. This gives you complete control over your workflow.

How do I access my Gensee Crate after closing my browser?

Simply visit webapp.gensee.ai/ui and sign in. Your instance continues running in the cloud, and you can pick up right where you left off.

Can I continue conversations across devices?

Yes! Start a conversation on your phone and continue on your laptop without any issues. Your sessions sync seamlessly across all devices.

What tools and channels are available?

Everything comes pre-configured: models, tools, and communication channels are all ready to go. No low-level configuration needed—just start working immediately.

Security & Privacy

Is Gensee Crate safe for my personal files?

Yes. The isolated sandbox approach means your AI assistant can help you without any risk to your personal files or devices. Your local data stays separate from the cloud environment.

Who can access my data?

Your data remains private within your isolated sandbox. GenseeAI provides the infrastructure, but your conversations and work are yours.

What happens if I have security concerns?

The sandboxed architecture is designed specifically for security-conscious users. Each instance is completely isolated, so you can use AI assistance without worrying about exposing your local system.

Pricing & Billing

Why is it completely free?

GenseeAI covers all costs as part of our beta program—this includes not just setup, but ongoing model API bills and web search costs that typically add up to thousands of dollars. We believe in making AI assistance accessible to everyone, and we're committed to keeping it free.

Are there any hidden fees?

No hidden fees. No subscriptions. No credit card required. Nothing.

Will it stay free?

While we can't make long-term promises, our current beta program is completely free. We're committed to transparency about any changes to our pricing model.

Communication Channels

What are channels?

Channels are communication pathways that let you interact with your OpenClaw assistant from your favorite messaging apps. Instead of always opening the web interface, you can talk to your AI assistant directly from WhatsApp, Telegram, or other supported platforms.

Which channels are currently supported?

We currently support:

• WhatsApp
• Telegram

Both can be easily set up by following the step-by-step hints that appear after creating a new instance, or by opening the Settings window in your Gensee Crate dashboard.

How do I set up a channel?

After creating a new instance, you'll see setup hints for connecting your preferred messaging app. Alternatively, open the Settings window and navigate to the Channels section to follow our guided setup process. Once connected, you can simply message your OpenClaw assistant just like you would any contact.

Will you add more channel support?

Yes! We're actively working on adding support for:

• Slack
• Discord
• iMessage
• DingTalk (Dingding)
• Feishu (Lark)

Stay tuned for updates as we roll out these integrations.

Browser-Based Tasks

What are browser-based tasks?

Unlike other cloud-based OpenClaw hosting providers, Gensee Crate provides full browser automation support. When you need OpenClaw to browse the web, perform research, fill out forms, or interact with websites, it will automatically open web pages in our secure Browser window.

How do browser-based tasks work?

When you request a task that requires web interaction:

1. OpenClaw will automatically open the necessary web pages in our Browser window
2. The assistant navigates, searches, and interacts with sites on your behalf
3. For tasks requiring login or user input, you can interact directly with the Browser window (e.g., entering login credentials)
4. Once complete, OpenClaw summarizes the results for you

Is my login information safe?

Absolutely. Any credentials you enter in the Browser window are not saved and are completely private. The session is isolated, and your login information is never stored or shared.

What kinds of tasks can browser automation handle?

• Research and information gathering
• Form filling and submissions
• Website testing and verification
• Multi-step workflows across websites
• Capturing content from web pages
• Automating repetitive web tasks

File Management

How do I upload and download files?

You can manage files by opening the Files window in your Gensee Crate dashboard. This is your centralized file hub where you can:

• Upload files for OpenClaw to process
• Download files generated by OpenClaw
• Organize and access all your project files

What files are stored in the Files window?

• All files you upload for processing
• All files generated by OpenClaw during tasks
• Output documents, reports, code files, and more

Will you add cloud storage integration?

Yes! We're planning to add support for:

• Google Drive - Seamlessly work with your Google Drive files
• OneDrive - Integrate with Microsoft's cloud storage
• iCloud - Connect with Apple's ecosystem

These integrations will let you work with files directly from your preferred cloud storage provider.

Models & AI

What models does Gensee Crate use?

Gensee Crate uses a combination of open-source models and dynamically chooses the best one to serve each request. All open-source models are served by Gensee and offered completely free to you.

Can I bring my own models?

Yes! You can bring your own models by simply adding your API keys in the Settings window → Models tab. This gives you flexibility to use specific models or providers if you prefer.

How does the model selection work?

OpenClaw intelligently routes each request to the most appropriate model based on the task requirements, ensuring optimal performance while keeping everything free and seamless.

Technical Details

Where is Gensee Crate hosted?

Gensee Crate runs in the cloud on GenseeAI's infrastructure. This means you don't need to worry about server maintenance, updates, or uptime.

What happens if GenseeAI's servers go down?

As a cloud service, GenseeAI maintains infrastructure with high availability. Any downtime or maintenance would be communicated through official channels.

Can I export my conversations?

This feature may be available in future updates. Check the platform for the latest capabilities.

Support & Contact

How do I get help?

For support, visit gensee.ai/contact.

Where can I learn more?

• Blog: gensee.ai/blog
• About: gensee.ai/about
• Privacy Policy: gensee.ai/privacy
• Terms of Service: gensee.ai/terms

Where is GenseeAI located?

Gensee, Inc.
9510 Innovation Ln, Room 431
La Jolla, CA 92093

Beta Program

What does "Beta Program" mean?

Gensee Crate is currently in beta, which means:

• It's free to use
• We're actively improving based on user feedback
• You're among the first to experience the platform
• Your feedback helps shape the future

How do I provide feedback?

Reach out through our contact page with any suggestions, bug reports, or feature requests.